Please note that before you try to withdraw from an ATM, you need to check that:
- Your OROPAY card is active;
- You have sufficient funds on your card;
- An ATM or a POS machine, or a website you use accepts Mastercard cards;
- You enter the correct PIN code;
- If the transaction is still declined, please contact our Card Issuer at support@oropaycard.com and provide the following details in order to resolve the issue:
- The exact date when you attempted to use the card;
- The exact amount you attempted to withdraw;
- The merchant/bank name at which you tried to use the card;
- The exact error message you received on the terminal while trying to use your card;
- The location where you attempted to use your card if you use it outside your country of residence;