I cannot withdraw funds from my card, what is wrong?

Please note that before you try to withdraw from an ATM, you need to check that:

• Your OROPAY card is active;
• You have sufficient funds on your card;
• An ATM or a POS machine, or a website you use accepts Mastercard cards;
• You enter the correct PIN code;
• If the transaction is still declined, please contact our Card Issuer at [e-mail] and provide the following details in order to resolve the issue:
  • The exact date when you attempted to use the card;
  • The exact amount you attempted to withdraw;
  • The merchant/bank name at which you tried to use the card;
  • The exact error message you received on the terminal while trying to use your card;
  • The location where you attempted to use your card if you use it outside your country of residence;